Alejandro Romero
@alejandro5609
Daniel Romero
Personal Information
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alejandro5609 has not earned any certificates yet.
Work Experience
Supernumerary Analyst
Hitss•  April 2020 - December 2023•  Colombia
Design of dynamic templates (Excel) for automation of help desk reports. Technical support in home service desk (TV, Internet, fixed telephony). Execution of tests to WIFI and LAN networks through CMD terminal, Linux Terminal. Configuration of e-mail servers, IP's, DNS, firewall and network ports.
Support Analyst
Hitss•  February 2018 - April 2020•  Colombia
SLA reports on non-compliance in MyIT help desks. Elaboration of documentation and templates for scenario management in help desks. Identification, assignment, creation of scenarios, MyIT service desk and various areas (SAP, CMR, postpaid mobile lines, prepaid mobile lines, among others). Follow-up of special cases (VIP).
Intern
Hitss•  July 2017 - February 2018•  Colombia
Execution of processes through PL/SQL scripts for reporting of affectations through prioritized alarms (quality traffic light). Elaboration of documentation and templates for help desk scenario management. Identification, assignment of scenarios, service desk and different areas (SAP, postpaid mobile lines, prepaid mobile lines, among others). Follow-up of special cases (VIP).
Education
University ECCI
Information Technology, BE•  April 2018 - December 2022•  GPA: 4
Passionate Systems Engineer dedicated to driving technological development through cutting-edge solutions. I excel in designing and executing exceptional web experiences, combining technical skills with effective communication and a results-oriented approach.
