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Work Experience
Business Analyst
Charles Elena•  June 2022 - October 2022
In this role, I developed comprehensive financial and business reports for internal and external stakeholders, using Excel and Tableau to present crucial insights. I maintained accurate records of accounts receivable transactions to ensure data integrity, and analyzed business processes to identify areas for improvement and operational efficiency optimization. I worked closely with project managers to assess team effectiveness in meeting project milestones and budgetary requirements, while also proactively designing and implementing new processes to enhance project tracking, documentation, and data analytics for continuous improvement in operational effectiveness.
Accounts Receivable Officer
Charles Elena•  June 2022 - October 2022
In this vital role within the accounts receivable team, I assumed responsibility for overseeing the quoting and invoicing processes, ensuring accuracy and efficiency. My duties encompassed the diligent monitoring of customer accounts to guarantee timely payments and included promptly following up on delinquent accounts to maintain financial stability. Furthermore, I maintained open lines of communication with both customers and internal stakeholders, effectively addressing payment-related inquiries, and facilitating the seamless collection and processing of payments.
Instrument Technician
St. John of God Healthcare•  July 2020 - June 2022
Business Analyst Intern
Charles Elena•  March 2022 - May 2022
In this role, I harnessed Excel and Tableau to process, organize, and clean project data, deriving valuable insights for pricing analysis. I conducted industry-specific research, examined case studies, and compiled data for the creation of persuasive pitch decks that highlighted clients' competitive advantages. I performed website audits, assessing performance metrics and user experience to pinpoint improvement opportunities. Collaborating with cross-functional teams, I collected requirements, documented business processes, and proposed solutions for process enhancement. Finally, I prepared and delivered reports, visualizations, and dashboards to stakeholders, ensuring the effective communication of insights and recommendations to facilitate informed decision-making.
Business Development Executive
Ray Business Technologies•  October 2019 - March 2020
In this role, I displayed a proactive approach by identifying and pursuing business opportunities, actively participating in activities related to business generation, and playing a pivotal role in tailoring sales strategies. My responsibilities included developing and nurturing robust business relationships with both existing and potential clients, ensuring their satisfaction and fostering enduring partnerships. I also took charge of creating and maintaining an extensive list of prospective clients while efficiently managing a prospect database (CRM) to organize and track client information. Conducting numerous outbound calls and emails, I effectively communicated the value proposition of our software products to engage potential clients. My contributions extended to building the company's reputation in the Australian market, where I successfully introduced our software products to businesses across various industries, all the while maintaining strong and enduring client relationships.
Part-time Instructor
TOP ECE Review Center•  February 2017 - August 2019
In this educational role, I meticulously set forth well-defined objectives for all lessons, modules, and exercises, thereby establishing a structured and highly effective learning experience for students. I successfully managed a class size of 50-60 students, dedicating up to 15 hours per week to deliver engaging and informative lessons that catered to diverse learning needs. Within this framework, I conducted classes on Electronic Systems and Technologies, as well as Python Programming, equipping students with comprehensive knowledge and guiding them through hands-on exercises and projects to foster a deeper understanding of the subject matter.
Access Network Planning Engineer
Smart Communications, Inc.•  February 2017 - July 2019
In this multifaceted role, I collaborated seamlessly with cross-functional teams to architect, construct, and automate reports and dashboards in Tableau and PowerBI, harnessing data analytics to unearth actionable insights concerning customers and products. My responsibilities extended to crafting user-friendly dashboards and visualizations that effectively conveyed data narratives, enabling stakeholders to make informed decisions grounded in key metrics and trends. Additionally, I excelled in producing presentations that featured analysis and insights tailored for both technical and non-technical audiences, simplifying complex data into a clear and concise format. I also managed proof-of-concept projects by partnering with internal teams and product vendors, ensuring the successful implementation and adoption of network solutions. This entailed presenting findings and actively participating in meetings with managers to define project requirements, align on objectives, and formulate robust action plans. My role further encompassed conducting thorough exploration and analysis of internal datasets through Excel, SQL, and Access, evaluating industry and market opportunities to unearth valuable insights that supported strategic decision-making. In addition to these responsibilities, I conducted research on hardware and software products, assessing their suitability and functionality to guide informed purchasing decisions and drive cost-effective solutions for the organization. I also remained diligently informed about the latest industry trends, technologies, and best practices in telecommunications and data analytics, continuously expanding my knowledge to enhance capabilities and foster innovation within the team.
Education
Kaplan Business School
Business Analytics, MS•  November 2020 - October 2022
Campus: Melbourne, Australia Graduated: October 2022 Overall GPA: 4.0 (US Equivalent) Achievements: • Postgraduate Academic Excellence Award • High Achiever
De La Salle Lipa
Electronics and Communications Engineering, BS•  June 2011 - April 2016
Overall GPA: 3.7 (US Equivalent) Achievements: Cum Laude, 2nd Best Project Study, Student Leader
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