Adam Kenawell

Help Desk/Data Center Technician

Bare Metal Pittsburgh•  July 2015 - Present

• Troubleshooting user issues • Remote desktop support • Administering and maintaining company servers, desktop workstations, printers, and phone systems • Monitor network performance • Maintaining and upgrading hardware components • On site consulting • Building server racks, setting up switches, running cables, and installing servers in data center

Help Desk Technician

adultempire.com•  July 2015 - Present

Maintaining systems Administering workstations, virtualized desktops, printers, phone systems, upgrades, and software deployment Building and deploying new workstations Assessing user needs and troubleshooting user issues OS’s used: Windows (7, 8, and 10), Windows Server 2012, Ubuntu

Technical Support

Comcast•  June 2013 - July 2015

• Advanced video, internet, and phone troubleshooting • Monitoring light level and interference to ensure proper service • Walking customers through basic equipment troubleshooting • Escalating major network issues to the appropriate department • Billing • Selling new lines of business as well as upgrading existing services