Ahmed Abd Elghany

Technical Support Agent

We•  July 2021 - Present

Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions. Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams. Ensuring reviews are fully documented and actions are raised and fulfilled Being involved in changes to the service operation tools, processes, and working practices.