Aditya Kamal Soni

App/Cloud Technical Support Associate

accenture•  November 2021 - February 2023

1. Collaborated with a team of 4 members to successfully deliver a pilot project. 2. Conducted research, analyzed data, provided insights to support project decision-making and worked along with cross-functional teams to resolve complex technical issues. 3. Maintaining Service Level Agreements and keeping a check for the same for the entire team. 4. Using Tableau and Excel to prepare dashboards for Quality Analysis. 5. Took Ownership of Client’s Offboarding tasks. 6. Conducting root cause analysis of technical issues and providing recommendations to prevent future occurrences.

Technical Support Associate

Amazon•  August 2020 - October 2020

1. Handling 2nd tier queries of the users regarding technical issues. 2. Fetching potential abusers of the policies by filtering them out. 3. Data Analysis to obtain trend in user’s purchase history and highlight that to increase customer engagement. 4. Handling Escalation issues.

Associate

Exl•  February 2020 - August 2020

1. Managing and rescheduling the daily tasks to the Client’s Engineers. 2. Planning, accounting and managing the workload in Dispatch. 3. Maintaining Inventory by collaborating with Parts team.