Abraham Díaz

Product Support Analyst

Citibank•  August 2018 - February 2019

Address and resolve incidents / requirements registered on the different applications, respecting the methodology, formalities and specific service level (SLA). Perform tests, individually and with key users, of the versions sent by the factory, respecting the established methodology and guaranteeing the highest quality and that what is specified for the version is complied with. Prepare the test environment, prepare the test scripts, carry out transmission tests if necessary. Maintain permanent communication with Factory, Help Desk and other technology groups in order to fulfill support tasks. Generate and keep the documentation for internal use updated. Manage changes related to communication with other applications (NDM, SFTP, MQ, certificates, keys). Participant of the pre and post implementation tests of the applications. Collaborate in solving problems related to infrastructure such as servers, databases, among others.

Quality Assurance Analyst

Neuvoo•  April 2016 - July 2018

Everyday revision of the internal applications of the company reporting all the errors, bug, failures to the marketing team and/or developer team. Black box test/ Smoke test/ Regression Test. Monitoring the stats of the app service. Customer Service for Bugs, Failures, legal matters. Web scrapping development.

Risk Assurance Analyst

Pricewaterhouse Coopers Venezuela•  April 2015 - March 2016

Risk analysis and audit planning of IT technologies. Black box Test/ Smoke test. Review of controls and risk on IT systems. Evaluation of data integrity and the IT strategy. Optimization of direct controls on IT systems. Check on the security of the IT systems. Review of the e-commerce security and technical scheme

Junior Full Stack Developer

CGTS Corp. Inc.•  July 2014 - March 2015

Development of Use Case, classes, Relational BD Diagrams Coding on Laravel 5 under MVC architecture. UI development with HTML5, CSS3, javascript, Jquery and Foundation, Subversion system on Ubuntu. Design and development of DB with SQL on PostgreSQL. White box test cases.