Nidhi Kakkad

Assistant Manager CRM

Orvi Surfaces•  August 2024 - Present

Managing data quality by implementing processes for regular data cleansing and maintenance. Collaborating with vendors to resolve technical issues. Ensuring the CRM platform is up-to-date, functional, and aligned with organizational goals. Providing training and support to team members on CRM usage and best practices. Acting as a liaison between departments to ensure CRM processes are integrated and utilized effectively across teams (sales and marketing) Generating and distributing regular reports on CRM performance metrics, such as customer acquisition, retention rates, and sales growth. Supporting decision-making by providing actionable insights from CRM data. Overseeing user accounts, permissions, and security settings.

Associate Data Analyst

YRC Software•  September 2022 - February 2024

Exceptional proficiency in Data Integration and Migration within Salesforce CRM, utilizing tools such as Salesforce Data Import/Export, Pentaho, Data loader, SSIS. Successfully executed data migration projects, ensuring accurate and secure transfer of data into Salesforce. Collaborated with stakeholders to understand data requirements and implemented scalable solutions. Collaborated with cross-functional teams to ensure successful project delivery within timelines.