abid iqbal
@abidiqbal397
Junior Data Science
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Work Experience
Network operation engineer & Customers control
SIMPLE TELECOM PVT LTS•  December 2023 - Present
Network management and monitoring of telecommunication switches and router. Handling customer queries and Closing these tickets with SLA. Network coordination with voice over internet protocol. Checked call traces (SID) Handling of multiple products:ACD, WEB PHONE, SIP TRUNK, IGCS & GCS, andAPI ROUTED,ACS VCS. Conduct periodic service reviews for key enterprise customer and solution discussions. Engage in new product and feature testing.
Member of Technical staff 1 (Network operation engineer)
MAVENIR SYSTEM PVT LTD•  March 2022 - June 2023
Handling of KPI degradation at each node analysis and monitoring. Implement a monitoring system that track KPI Continuously or at regular interval using tools and dashboards to visualize KPI trends. Troubleshooting of voice & non-voice products with each node. Observed each node issues card oos, alarms, core files Disk space, VNF down, PDN down. Tools to monitor of the computer system. Incident management & active monitoring of TMO product EPDG, VISBC, ISBC CNF, VATCF, WRG, WRU, VMAS.
Education
Bharati Vidyapeeth Collage of Engineering, Kharghar
Bachelor Of Engineering: Electronics & Telecommunication Engineering•  August 2017 - August 2021•  CGPA: 6.24
