Abhishek Banerjee

HR Technology Specialist

KPMG•  November 2021 - July 2022•  Global Delivery Service Pvt Ltd

Led HRSS operations at KPMG, managing payroll, benefits, compliance, and employee relations across global teams. Ensured 99% SLA adherence, improved operational processes through Workday and analytics, reducing service-related issues by 20%. Built strong stakeholder relationships, ensuring proactive communication on policies, process changes, and performance, improving service alignment across teams. Resolved service escalations, implemented mitigation actions, and reduced issues by 20% over 12 months through collaboration and root cause analysis. Coached and developed HRSS team, enhancing performance by 15% with targeted training and succession planning initiatives.

HR Specialist

ACCENTURE INDIA PVT LTD•  April 2021 - July 2021

Managed US Disability & Leave Case Management utilizing HRIS Systems like Workday, ADP, Oracle HCM. Achieved an 85% Resolution Rate and reduced Resolution Time by 30%. Minimized Defects, emphasizing focus on accuracy and quality in case management.

HR Specialist – Business Operations

AMAZON INDIA DEVELOPMENT CENTER PVT LTD•  December 2018 - November 2020

Led 12 global HR system integrations, achieving a 95% project success rate with defect-free launches and a 0.003% defect rate in Salesforce Lightning migration. Spearheaded cross-regional HR initiatives across LATAM, APAC, and MENA, ensuring compliance and efficiency.

Case Manager Specialist

AMAZON INDIA DEVELOPMENT CENTER PVT LTD•  September 2017 - December 2018

Managed ADA, HIPAA, and FMLA case resolutions, ensuring 100% compliance with regulatory frameworks. Coordinated with external vendors for seamless resolution of escalations.

HR Specialist - Sr. ERC Associate Client Services

AMAZON INDIA DEVELOPMENT CENTER PVT LTD•  November 2016 - August 2017

Streamlined talent mobility across North America, reducing process turnaround time by 20%. Piloted recruitment automation tools, cutting hiring cycles by 25%.

Social Media Supervisor

OLA CABS (ANI TECHNOLOGIES)•  December 2015 - August 2016

Managed and grew social media presence across key platforms, increasing engagement by 20% through targeted content strategies and interactive campaigns. Developed and implemented KPIs to track and improve customer satisfaction and response times. Provided timely and effective customer support through social media channels.

Social Media Sourcing & Recruitment Coordinator

ALLEGIS GLOBAL SOLUTIONS – BARCLAYS BANK GLOBAL•  June 2015 - December 2015

Developed and executed targeted social media recruitment campaigns on platforms like LinkedIn, Twitter, and industry-specific groups. Improved candidate quality by 25% through effective screening and outreach strategies. Reduced time-to-hire metrics by implementing innovative sourcing strategies.

Human Resources Specialist

ONPROCESS TECHNOLOGY PVT LTD•  July 2014 - February 2015

Enhanced onboarding experiences, improving new hire retention by 15%. Managed end-to-end recruitment processes for diverse roles.

Associate HR Specialist

WIPRO – HP•  July 2013 - January 2014

Supported the full payroll cycle including data entry, processing, and reconciliations. Managed employee data in HRIS systems ensuring accuracy and compliance with relevant regulations. Assisted with HR compliance tasks.