Adam T'Koy

Genius Admin

Apple Store•  March 2022 - August 2023•  Naperville, IL

- Efficiently resolved repair issues - Managed and tracked progress of repairs both in-store and at offsite repair facility - Collaborated across store teams to ensure excellent customer experiences

Career Experience

Apple•  January 2023 - June 2023•  Cupertino, CA

Supported the Manufacturing Quality Engineering, Color team for 5 months, full-time: - Operated special equipment to measure samples for color and texture - Cleaned and manipulated data in Tableau to generate summary reports and visualizations - Coordinated parts during sample reviews with Industrial Design team - Sorted, packaged, and labeled limit samples for long-term archival project

Product Specialist

Apple Store•  November 2019 - March 2022•  Naperville, IL

Efficiently created solutions for customers, including sales support, data migration and initial setup, and basic troubleshooting

Program Support Specialist

College of DuPage•  December 2017 - November 2019•  Glen Ellyn, IL

Supported the improvement manager for Career and Technical Education (CTE) Programs with administrative tasks, including: - Analyzed student data to create and update statistical reports each semester - Updated 3 internal data resource websites using HTML