Samith S

Analyst

Tata Consultancy Services•  June 2021 - Present

Conducted analysis of data generated by applications and formulated Key Performance Indicators (KPIs) for a portfolio of over 20 applications. Delivered data-centric solutions for more than 20 applications, resulting in enhanced application performance. Deploying instantaneous alarm triggers through the utilization of derived Key Performance Indicators (KPIs). Conceived and developed a utility to perform scheduled analysis of server and application data. Engineered an automated Python script to mitigate memory-related concerns and prevent updates to legacy data on a scale of more than 150 servers.

Software Engineer

Tata Consultancy Services•  June 2019 - May 2021

Established and upheld CI/CD pipelines for a total of 5 applications, managing their configuration and maintenance. Provided guidance and mentorship to the team in effectively addressing and resolving highly escalated cases within tight ETA constraints. Collaborated with the Change Management team in the capacity of Release Manager to orchestrate seamless application releases, ensuring the successful delivery of updates to end users. Implemented more than two Service Improvement Plans for the client, resulting in notable enhancements to the Customer Satisfaction Index.