Badges
Certifications
Work Experience
Lead Data Scientist
Incedo Technologies Pvt Ltd•  January 2022 - Present•  Hyderabad,TS
Enhanced predictive model performance by optimizing feature engineering and identifying patterns, validating performance against existing models, resulting in a 25% increase in accuracy. Conducted comprehensive data analysis, finetune models and created dashboard (Looker) across projects, including High Propensity Repeat Caller, Voice of Customer, Chat360. Improving Call Deflection and Churn Rate. Engineered a comprehensive Call Data Cube that integrated 15 distinct call-related features utilizing SQL and Python scripts, streamlining the feature creation process, and enhancing model building efficiency by 33%. Conducted experiments using LLMs (PaLM2, Chat, and Text Bison) and embeddings to summarize over 500K call/chat transcripts/day, increasing data augmentation for classification models by 30%, which improved model accuracy by 24%. Used GCP cloud services and infrastructure to analyze and build use cases.
AI Engineer
EduBrite Systems (Part of LinkedIn)•  January 2020 - January 2022•  Pune, MH
Built Conversational AI agent in Python for Learning Management System using Rasa Bot Framework, achieving a 30% reduction in customer service response times and improving user engagement by 25%. Prepared Knowledge Extraction pipeline for Domain specific docs with Semantic Extraction & Constituent Parsing, built a Knowledge Graph using Neo4j based tool, utilized for Question Generation & Question Answering task.
Associate Software Engineer
Amdocs•  July 2018 - January 2020•  Pune, MH
Client : AT&T - Work comprises of handling different payment applications used by AT&T CSRs. Created predictive model that predicts Impacted Test Scenarios to execute for New Requirements.
Education
Medi-caps University, Indore
Bachelor of Engineering in Computer Science and Engineering•  July 2014 - May 2018•  GPA: 8.02
Choithram School, Indore
12th CBSE•  March 2013 - April 2014•  Percentage: 92