Rishikeshwar Swaminathan

System Analyst

Telarix•  October 2021 - Present•  Bangalore, Karnataka

#Initiate Level One Monitoring to ensure consistent system performance. #Conduct thorough investigations and provide tailored solutions to address customer concerns effectively. #Deliver in-depth analyses and resolve customer inquiries with expertise, guaranteeing high levels of satisfaction. #Facilitate prompt escalation of intricate issues and articulate patch requirements to Production Engineers and R&D teams. #Exercise diligent oversight and maintain robust infrastructure management for our hosted clients. #Perform detailed application testing after each maintenance period. #Coordinate follow-up discussions with Level-2 and Level-3 support teams to meet customer needs and troubleshoot problems. #Demonstrate proficiency in identifying and rectifying technical issues, ensuring uninterrupted system operations.

Hardware Support Technician

INFOGATES•  August 2020 - October 2021•  Coimbatore, Tamil Nadu

Customer Support Specialist, troubleshooting, make purchase requests, assemble new Systems, assist in re-programming Chips, make user friendly root cause report and user manuals.