Dhruv Awasthi

Intern

IBM India Pvt Ltd•  January 2022 - June 2022

Salesforce Development – Java, HTML5, CSS, JavaScript Implemented high quality code was clean, reliable, scalable and dependable ▸ Successfully modified Salesforce Service Cloud to increase its functionalities, benefiting the client's customer relations ▸ Automated numerous customer service tasks using Triggers in Salesforce Service Cloud ▸ Collaborated with extended teams exhibiting excellent written and oral communication skills

Intern

Samsung•  September 2021 - April 2022

Python, Machine Learning (ML), NumPy, Pandas, Automation ▸ Wrote Automation script in Python to prepare labelled dataset, reducing the time needed to process data by 75% ▸ Demonstrated proficiency in Python by writing scripts to process and clean data. ▸ Developed a machine learning model to make recommendations, of user interaction with an application ▸ Implemented various machine learning techniques and documented model development and performances ▸ Led a team of 4 and delivered on KPIs by driving task progression with directions from mentors.

SRM University, Chennai (SRM Institute Of Science & Technology)

Computer Science & Engineering, B.Tech•  June 2018 - May 2022

CGPA-9.53