Gopal Adhikary

Senior Software Engineer

HCL Technologies•  December 2021 - Present•  Noida

Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions. Streamlined support processes by creating detailed documentation and knowledgebase articles for common issues. Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues. Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations. Enhanced software functionality by identifying and resolving complex technical issues. Optimized code performance for improved user experience and system efficiency. Mentored junior developers, fostering professional growth and enhancing team productivity. Worked with development teams to correct problems and run test scenarios.

Software Engineer

EY Global Delivery Services•  June 2020 - December 2021•  Bangalore

Improved software performance by identifying and resolving bottlenecks in code. Enhanced user experience with intuitive interface design and responsive web applications. Collaborated with cross-functional teams to deliver high-quality software products on schedule. Enhanced software quality by implementing Agile methodologies and participating in daily stand-up meetings. Boosted team collaboration by consistently reviewing and providing feedback on colleagues’ code.

Associate Consultant

Capgemini Technology Services India Ltd.•  July 2017 - June 2020•  Navi Mumbai

Refactored existing codebase for improved readability and maintainability. Established best practices for secure coding, reducing vulnerability risks within applications. Adapted quickly to new technologies and programming languages, enhancing overall team productivity. Boosted team collaboration by consistently reviewing and providing feedback on colleagues’ code. Enhanced software quality by implementing Agile methodologies and participating in daily stand-up meetings.