Mohamed Ahmed Abbas Mohamed
@Muhamed_Abbas333
Personal Information
My Resume
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Work Experience
IT Technical Support Senior Specialist
Etisalat Misr•  May 2022 - Present•  New Cairo, Egypt
Provide a single point of contact for Etisalat Misr end-users regarding IT incidents and requests through phone calls and online tickets to resolve and offer technical support for related IT issues.
IT Help Desk Specialist
MODON Developments•  March 2021 - May 2022
Provided technical assistance and supports for incoming queries and issues related to computer systems, software, and hardware.
IT Help Desk & TCA
IT-Share•  September 2020 - March 2021
Installed and configured computer hardware, software, systems, network, printers and scanners.
Education
El-Shaheed Elhamy Secondary School for Boys
Thanaweya Amma, Science/Mathematics•  January 2016 - January 2020•  Percentage: 92
Menoufia University
Bachelor’s Degree in Computers and Information, IT Department•  January 2016 - January 2020•  Percentage: 92
