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Work Experience
Assistant System Engineer
Tata Consultancy Services Ltd•  April 2021 - December 2022
·Analyzed and resolved data issues for multiple clients, regularly communicating with functional and process owners to understand business requirements and identify new opportunities. ·Served as a trusted logistics data handling consultant, providing expert guidance to clients on how to optimize their data handling processes, resulting in increased efficiency by 15%. ·Delivered exceptional customer service through clear communication and accurate guidance via email and ticket systems, exceeding customer expectations by resolving 95% of issues within SLA. ·Utilized SQL queries to identify and resolve 300+ data issues, resulting in a 95% accuracy rate for critical business reports and saving the company $50k annually. ·Leveraged Advanced Excel skills, including XLOOKUP functions and pivot table tools, to streamline data analysis processes for over 20 clients, reducing report production time by 40%.
Education
CUSAT, Kochi (Cochin University of Science and Technology)
Electronics and Communication Engineering, B.Tech•  August 2016 - April 2020
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Mashik has not updated skills details yet.