Misbahur Rashid

Implementation & Support Engineer

Shakti Foundation for Disadvantaged Women•  October 2022 - Present

Maintain and provide comprehensive technical support to end-users. Successful in installing, and configuring applications on Windows operating systems and providing IT technical support. Troubleshooted and repaired server hardware and software issues. • Managed all aspects of ERP Administrator and database with comprehensive understanding. Solves database (MySQL) issues by applying troubleshooting techniques and providing cost-effective solutions. Consults across teams to deep-dive into the root cause of an issue which can span across multiple MySQL servers. Used Stock Procedure (SP) for troubleshooting, monitoring, and optimization of SQL Server and SQL code. • Manage vendor relationships and contractors for data center equipment and servers. Provide technical support and training to other IT staff and end-users.