Troy Thompson

Scrum Master / Senior Software Engineer

VieCure•  April 2021 - August 2021

Led daily activities of development team. Provided Agile coaching to the executive, development, and QA teams. • Implemented front-end and back-end features and bug fixes in Angular 5, .NET, C# utilizing VS Code and Microsoft Visual Studio 2019. • Created complex JQL queries for daily development tasks for capacity management, resource management and delivery. • Acted as a liaison between executive leadership, product, quality assurance, dev-ops teams to ensure deliverables hit the targets, run smoothly and get done with the required sense of urgency.

Leader of Technology

FIS Global•  November 2018 - June 2020

FIS (Formerly Worldpay), Denver, Colorado Built team of 45 globally distributed managers and engineers to design, develop, and integrate new features for product portfolio of five desktop, cloud, and SaaS e-commerce applications. LEADER OF TECHNOLOGY (2018 to 2020) Spearheaded feature enhancements and bug fixes for five product domain, including flagship triPOS Cloud, P2PE-PCI compliant payment solution easily integrated into cloud-based applications, mobile platforms, or direct installs supporting merchants, financial institutions, businesses, and capital markets worldwide. Administered $4M budget and provided technical guidance to Product, QA, and DevOps leadership, Scrum Master, and Release Train Engineer on application architectures, product roadmaps, and backlog grooming. Oversaw product, QA, developer integration, and DevOps teams in Agile continuous integration/ continuous deployment (CI/CD) environment to ensure consistent delivery of high-quality and relevant products that enterprise customers needed to succeed in competitive and highly regulated sectors. • Enabled European Mastercard and Visa (EMV) contactless payments for triPOS Cloud. • Implemented multi-user payment solution through single merchant gateway account. • Planned, sustained, and successfully onboarded new hires supporting engineering team growth by over 300% in one year. • Set cohesive asset and resource management strategy across nine teams and offshore counterparts.

Director of Product Engineering

Intermap Technologies•  July 2016 - September 2018

Intermap Technologies, Englewood, Colorado Led geographically disbursed managers, developers, QA, and support engineers in development, testing, validation, and release of global geospatial mapping, predictive analytics, and intelligence solutions for critical sectors, including railway, aviation, telecom, and insurance. DIRECTOR, SOFTWARE ENGINEERING (2016 to 2018) Defined scope, estimated effort, allocated resources, and superintended budget and Microsoft Azure spend. Oversaw Agile product development life cycle; liaised with product leaders and architects to gather requirements and transformed them into specifications for complex data collection, analytics, geospatial, and SaaS solutions. Planned and directed development, testing, validation, and release; facilitated Scrum ceremonies for development, support, and QA teams. Contributed to weekly meetings with C-level executives. • Saved $160k+ annually by migrating on-premises SaaS offering to Microsoft Azure platform. • Enhanced team success by creating onboarding process that efficiently integrated newly hired developers and QA testers. • Redefined and rebuilt non-functional requirements for InsitePro natural hazard insurance underwriting SaaS offering and improved performance, scalability, and reliability by over 30%.

Technical Lead / Release Manager

Flatirons Solutions•  December 2015 - June 2016

Flatirons Solutions, Boulder, Colorado Provided technical leadership to team of seven software engineers to develop new features for data integration, archiving, and content management systems for critical infrastructure and manufacturing sectors. TECHNICAL LEAD, RELEASE MANAGER (2015 to 2016) Implemented LAMP stack in Agile environment and Maven, Java, XML, and AngularJS to build web-based solutions. Planned, documented, and managed release cycle and employed Agile test-driven development (TDD) practices to rapidly deliver better, more sustainable software. • Saved enterprise customers thousands of dollars per application by leveraging EMC InfoArchive cloud data and content management platform to customize solutions for complex user needs. ─ Utilized extract, transform and load (ETL) process to flatten under or unused database applications, including SQL Server and Oracle into XML/XSL to enable data access without incurring costs for resources, applications, and licenses.

Manager of Software Engineering

EMC•  June 2006 - December 2015

EMC Corporation, Bellevue, Washington Built and directed onsite development team of 15 and two offshore development teams of 10 each; served as Scrum Master for one onsite and two offshore Scrum teams. MANAGER, SOFTWARE ENGINEERING (2006 to 2015) Oversaw development, testing, debugging, and integration of new product features for NetWorker, Avamar, and DataDomain enterprise backup, recovery, and deduplication applications. Mentored engineers in C, C++, C#, and Java; instilled engineering best practices early, documented project plans, and held code reviews. • Grew revenue over 30% by delivering new features for NetWorker, Avamar, and DataDomain months ahead of schedule. • Saved tens of thousands of dollars in licensing fees annually by transitioning from NetWorker InstallShield to Windows Installer XML (WiX). • Introduced Agile methodologies into engineering process in Bellevue office for 60 engineers. • Increased velocity while improving quality by streamlining NetWorker, NetWorker Module for Microsoft applications, and Avamar software architecture and design specification process. • Augmented productivity by over 20%; tracked defect resolution statistics to keep bugs out of production