KRANTI KUMARI

Application Support Engineer

Crystal Televentures•  February 2018 - November 2018

➔ Owned and drove the resolution process for application issues, communicating the statuses, performing root cause analysis, and providing post-resolution reporting for high severity incidents. Helped resolved windows login issues, isolated missing web reporting data, and correct daily reporting process errors. ➔ Well-versed with various eCommerce platforms such as Shopify, WooCommerce, Magento, etc. ➔ Responsible for the provision of technical support to users around the globe. ➔ Having work experience in different tools including API, Amazon Web Services, JIRA, Zendesk, and various other inbuilt apps of AfterShip. ➔ Solve all the issues of users that they face using their AfterShip app and connecting it with their stores as well. ➔ Getting in touch with potential customers via email or screen sharing sessions for the use of our product.