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Kinnera Siriki

India

@KinneraS

Senior Application Support Engineer | Atlassian Tools | Atlassian Certified

Badges

Sql

Certifications

Certificate: SQL (Basic)

skill

Certificate: SQL (Intermediate)

skill

Work Experience

  • Senior Application Support Engineer

    Appfire•  July 2020 - Present

    Working with our global based team and helping our customers in solving their technical issues, product queries, configurations and demo. Responsible in supporting all Reporting and Publishing category based Atlassian marketplace Appfire apps. Creating Knowledge based articles and sharing them with customer and our internal team. Escalating issues to the development team while being the front end face of the support. Learning new products and technologies and demonstrating it to team.

  • System Engineer

    Tata Consultancy Services•  April 2018 - July 2020

    • L1/L2 support, Technical Troubleshooting • Handle P1 issues and customer escalation • Adhere SLA • Incident management, Change management, Problem management • Collaborate with development team
 and prioritise feature requests and bug reports • Creating Knowledge Based Articles

Education

  • JNTU, Kakinada (Jawaharlal Nehru Technological University)

    Electronics and Communication Engineering, B.Tech•  June 2013 - May 2017

Links

Skills

KinneraS has not updated skills details yet.