Tokelo Mokoena
@Kennethwastaken
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Kennethwastaken has not earned any certificates yet.
Work Experience
Intern, IT System Management
Samsung Electronics• February 2024 - December 2024• South Africa
1. Performing software updates, patches, and configuration changes to keep systems secure and up-to-date. 2. Responding to and resolving IT-related incidents and problems reported by users or detected through monitoring. 3. Investigating the root causes of issues and implementing corrective actions to prevent future occurrences. 4. Designing, implementing, and maintaining the organization's IT software components. 5. Collaborating with other IT teams to ensure the seamless integration and operation of the IT systems. 6. Providing technical support and assistance to end-users, including troubleshooting and documentation. 7. Ensuring that the IT systems are user-friendly and meet the needs of the organization's employees. 8. Identifying opportunities to automate various IT processes and tasks to improve efficiency and reduce manual effort. 9. Providing regular reports and updates on the status of IT systems and projects.
Education
IIE Varsity College
Computer Science, Computer and Information Science in Application Development• January 2020 - December 2022• Percentage: 68
Rhodesfield Technical High School
High School Diploma• January 2013 - December 2018• Percentage: 65
