Pulkit Kapoor
@KAPOOR_PULKIT660
Analyst at HCL Technologies
Badges
Certifications
KAPOOR_PULKIT660 has not earned any certificates yet.
Work Experience
Senior Analyst
HCL Technologies•  August 2020 - September 2024•  NOIDA
Optimized incident management processes, improving response times by 30% through data analysis. Coordinated team shifts as Shift Lead, enhancing operational efficiency. Increased system efficiency by 20% by eliminating retired servers. Facilitated the successful transition of two major clients. Expanded role to manage database-related incidents. Tracked project KPIs and analyzed incidents impacting SLA breaches. Developed interactive Power BI dashboards and reports. Have Experience in ITIL Process and ITIL Tools.
Education
Scaler
Specialized in Data Science & Machine Learning•  January 2025 - Present
Bharat Institute of Technology, Meerut
BE/B.Tech/BS in Computer Science•  January 2015 - January 2019•  Percentage: 65
