Eric Schroeter

System Technician 1

St. Charles County Government•  April 2020 - October 2021

o Provided full-time tech services and after-hours on-call support to all county employees o Utilized ServiceNow for Incident and Asset Management o Deployment of essential hardware and software  Utilized Microsoft System Center Configuration Manager for imaging devices o Print Server Management o Active Directory Administrator support o Office 365 Administrator support o Implementation and creation of group policies o Essential member of the Cisco Phone System Deployment Team  Includes the programming and deployment of Cisco 8841 phones and KEM modules  Creation and deployment of Cisco Jabber devices o Essential member of the 2020-2021 PC refresh project o Brief exposure to Nessus & Wireshark

Information Systems Intern

St. Charles County Government•  November 2019 - April 2020

o Serve as the first-line response for user requests by assisting with general Software and Hardware questions while maintaining a high level of customer satisfaction o Performs troubleshooting of hardware and software issues, diagnosis, and maintenance of computers (desktops, laptops, and tablets), printers, scanners, desk phones and other hardware o Monitors master consoles that monitor the performance of computer systems and networks o Transcribes unresolved problems and/or user calls for assistance into the incident management system; assists with network administration and system maintenance • Performs workstation setup procedures; installs software on computers; maintains accurate hardware and software inventory • Performs hardware and software updates • Installs voice/data cabling; manages print server and VPN utility; and works on special projects as assigned

Financial Analyst

Lee Enterprises•  July 2015 - July 2018

Performed daily financial duties such as daily audits, weekly financial audits, month end bank reconciliations, etc.

Central Methodist College

Computer Science, BS•  February 2018 - July 2019

Bachelors in Computer Science

Central Methodist College

Accounting, BS•  January 2012 - December 2014

Bachelors of Accountancy

Central Methodist College

Banking & Finance, BS•  January 2012 - December 2014

Bachelors in Banking & Finance