Deepika Dahanga

Software Engineer

Cerner Corporation•  September 2018 - December 2019

• Troubleshooting and analyzing basic technical coding issues, database table and query related issues submitted by internal or external clients. • Performing Database Recovery on MySQL projects with help of SQL dump and binary logs for point in time recovery. • Debug and document basic investigations and resolution of issues within code base using varied technical techniques, including modifying existing software code. • Perform root cause analysis, help identifying problem areas and make recommendation to development teams. • Involved in SDLC process by ensuring 100% JIRA delivery by documenting user requirement, changes and bug fixed from client’s perspective in staging environment prior to deployment. • Documenting all the processes and steps taken with the help of tasks maintaining high accuracy and computing implemented standards. • Working with cross functional team to analyze and troubleshoot any defects and translating it to test cases and plan and enhance the support experience for the end user. • Reading server logs in order to troubleshoot and find the root cause. • Make use of tools like: feature tracker, package tracker, scpview, putty in day in day out. • Working hands on experience on Oracle and MySQL database. • Sound knowledge on AWS Cloud environment.

software specialist

EclinicalWorks•  September 2017 - September 2018

• Implementing EMR Application with Apache Tomcat6 on Windows. • Performing Database Recovery on MYSQL Projects with help of SQL dump and binary logs for point in time recovery. • Tuning the Windows Server as per Client requirement. • Performing Database backups with the help of MySQL dump. • Implementing Master to Slave replication on MySQL. • Fixing Replication Issues on Live Production Support Environment. • Developing and carrying out trainings for peers, new hires and customers.

Technical Solution Representative

Hewlett Packard Enterprise•  January 2016 - July 2017

• Level 1 Engineer for the desk operating on issues related to internal HPE & Client applications. • Establishing a trusted network between users around the world by communicating cases at desk level via mails and conference calls, to make sure a constant bridge of confidence is formed between users and IT. • Troubleshooting on Microsoft office (Outlook, Word, and Excel), Business application, Internet Explorer, Share point & Share drive, VPN, Internet and intranet. • Troubleshooting software issues on Java, configuring Emails on Mobile Phones like (Android, Windows, iPhone and Blackberry) through Mobile Connect Air Watch MDM Agent.