Amrutha Pullagummi

Senior Software Engineer

CAPGEMINI•  July 2021 - August 2023•  Pune, India

Led critical projects for McDonald’s UK market, overseeing seamless software upgrades from version V30 to V36 for MYSTORE and NewPOS applications with low error. Conducted root cause analysis and implemented effective solutions to enhance software performance, resulting in improved stability and user satisfaction. Facilitated cross-team collaboration meetings among L3, L2, and L1.5 teams for daily incident analysis and resolution, ensuring swift response to customer issues. Managed end-to-end deployment process, providing daily progress reports to senior management, stakeholders, and clients, and preparing comprehensive knowledge base articles for future reference. Mentored junior team members through knowledge transfer sessions, fostering skill development and team cohesion. Resolved critical production issues by debugging code and providing updates on ServiceNow and ServiceCafe, analyzing logs, and updating JIRA, and collaborating with support teams.