Abhay Agrawal

Manual Tester intern

Infinity Pillars•  July 2022 - February 2023

Conducted manual testing for a web-based HR portal and an Android courier service app. Utilized tools like MS Word, Notion, and Figma to document and list identified bugs. Managed team interactions and collaborated with clients to comprehend requirements and expectations. Participated in client meetings to gain insights into their expectations and needs. Proficient in working with the waterfall model approach, and understanding its advantages and limitations.

Associate System Engineer

CGI•  May 2022 - July 2022

Provided technical support to corporate and end users in various environments. Handled 40-50 clients daily, ensuring smooth operations by promptly troubleshooting and resolving issues. Supported desktops, laptops, and telephony systems through incident resolution and phone support. Managed and resolved incidents using ITSM, Active Directory, and Outage Management tools. Assisted with virtual machines, network connectivity, printers, VPN/Citrix, internet browsers, and system applications.