Koushik Bhattacharyya

Application Development Analyst

Accenture Solution Pvt. Ltd.•  December 2021 - Present

Developed and implemented Oracle OSM solutions to support business operations for telecommunications clients. Designed and customized OSM cartridges to meet client-specific order management requirements. Integrated Oracle OSM with Oracle UIM to ensure seamless service inventory management and synchronization. Collaborated with cross-functional teams to gather requirements, design scalable OSM workflows, and ensure alignment with business objectives. Provided ongoing support and maintenance for deployed OSM and UIM solutions, resolving issues and implementing enhancements. Assisted in the development and execution of test plans to ensure the quality and functionality of integrated systems.

Java Developer

24online Info. Tech. Pvt. Ltd.•  December 2019 - December 2021

Demonstrated prowess in Java coding, crafting resilient backend services, APIs, and web applications to support diverse business needs. Developed optimized PostgreSQL database queries to improve performance and enhance data. Set up debug environments on servers and on locals to debug, reproduce and rectify problems. Development of applications and software to increase department efficiency Provide solutions to highly critical and revenue-affecting problems as per agreed severity SLAs and procedures. Make a proper escalation to support teams and/or core team with steps to reproduce and possible fixes. Attending Client Meetings to discuss product requirements and issues. Integrated multiple payment gateways including DPO, MPesa, Stripe, and Cashfree, enabling secure and seamless transaction processing within the application. Implemented email piping functionality to automate ticket generation, enhancing customer support efficiency and streamlining issue resolution processes. Integrated SMS gateways to enable real-time communication and notifications, improving user engagement and experience. Facilitated OTT platform integration with M2MIT, allowing seamless content delivery and enhancing the platform's capabilities to cater to diverse user preferences.