Md. Tasdikul Islam Khan
@ofikhan
Support Engineer at JoomShaper
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Work Experience
Support Engineer
JoomShaper•  October 2019 - Present
1. Helping users via live chat, tickets, forums, Facebook groups Skype or Zoom screen share. 2. Testing products, writing bug reports and suggest new features based on user feedback. 3. Writing tutorials and product documentation and knowledgebase articles. 4. Arranging calls and screen sharing sessions.
Education
Jahangirnagar University
Computer Science, MS•  September 2019 - Present
American International University - Bangladesh
Computer Science & Engineering, BS•  January 2015 - December 2018
CGPA: 3.31
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