Nikhil Goyal

Senior Software Engineer

Plivo•  February 2019 - May 2021

Managed and enhanced inventory procurement, increasing availability by 10% and provisioning by 62%. Developed an automated system to return and recycle existing inventory, leading to cost-saving by 23%. Implemented activation workflow for regulated inventory, facilitating procurement in regulated countries. Migrated and modularized public APIs, reducing latency. Developed modules for an internal tool, increasing the productivity of the support team. Mentored SDE I. Designed and automated, phone number port out, reducing customer support requests for the same by 99%

Software Engineer

MiQ•  June 2017 - January 2019

Developed full-stack solutions for major internal tools. Segment manager (used by analysts to manage user targeting strategies) and Jarvis (used by traders to monitor ad campaigns). Integrated internal AI solutions in the above tools, set up logging and monitoring for microservices.