Shubham Nagure

Analyst

AMDOCS•  August 2019 - Present

Worked under the Application support team as SRE to provide support in accordance with defined and negotiated agreements. · Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs. · Written utilities and tools using shell scripts for system monitoring, and EOD reports. · Develop in-house tools to support the automation of manual support processes. · Great exposure to ETL Application support to maintain and develop ETL workflows including complex Ad hoc reports generating queries. · Contribute to Agile scrum team accountable for automation where automating critical toils which helped to minimize revenue impact. · Written shell scripts to handle production related issues which involved handling huge customer data. · Setup monitoring scripts to prevents SLA breaches and revenue impact. · Developed Jenkins pipelines to handle multiple micro-services. · Implemented automation to automatically reconfigure the minimum and a maximum number of replicas configured in the Kubernetes cluster, based on traffic. This is not only helped in minimizing alert reduction but also ensured high uptime of application. · Developed Jenkins Pipelines to handle multiple micro-services. · Written a script to get the status of jobs running in TWS maps. This helped Bops teams to quickly check and circulate the current production status to the client.