Juan

Account Executive on behalf of LinkedIn

Teleperformance Colombia SAS•  May 2024 - Present

Supporting LinkedIn Marketing Solutions Team, managing 300 U.S. clients across 50 verticals, developing tailored strategies, driving measurable results, and enhanced brand visibility. Adapting strategies to various market segments, delivering impactful solutions.

Bilingual Bank Fraud Agent

Teleperformance Colombia SAS•  June 2023 - August 2023

Supported Capital One Fraud Premium Line, provided international customer service, solved strategic problems under pressure, overseeing a group of new agents, providing support, and resolving any challenges. Created operational strategies, and handled individual performance metrics.

Technical Support & Sales Agent

Accedo•  September 2022 - January 2023

Supported Best Buy IT & Sales team. Provided exceptional international customer service and technical support. Managed sales of technological services, ensuring customer satisfaction and retention. Developed and implemented strategies to handle individual performance metrics effectively.