Please review the ServiceNow business areas and select the topics that are suitable to you for the challenge.
Performance
Managing the performance and availability aspects of the ServiceNow Instance. Handling cases such as high Instance response time, memory issues, semaphore exhaustions and SQL response/query tuning.
UX
Supporting UI related issues and optimising client-side performance through fine tuning of web technologies and browser development tools.
Service Management
The Service Management team specialises in debugging and troubleshooting ITSM, ITBM and Security Applications within the ServiceNow Platform.
Automation
Provide break/fix support to customers on products related to IT Operations Management (Commonly known as for ITOM) which is the management and strategic approach to planning, building, and operating digital services, technology, components, and application requirements in organisations.
Integrations
The Integrations team owns and supports any feature in which data leaves or enters the ServiceNow instance. Such products/features include Emails Inbound/Outbound, Data Import/Export, Authentication and DevOps & SecOps.