Eleandro G

IT Analyst

Transportation Investment Corp•  August 2023 - Present

* Identified areas of improvement in existing systems and proposed changes accordingly. * Provided support to end-users in troubleshooting application issues. * Offered decision-makers ROI and cost-benefit projections to guide project development and implementation. * Tested, maintained and monitored computer programs and systems.

Technician

Apple•  June 2022 - August 2023

* Resolve service and technical problems for customers by asking clear and specific questions * Remove malware, ransomware and other threats from laptops and desktop systems * Maintain technology equipment performance by configuring, diagnosing, and repairing hardware.

Technician

Surf Internet•  June 2018 - September 2021

* Performed onsite repair of equipment at customer locations. * Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance. * Ran tests on newly repaired machinery and equipment to confirm proper functionality.