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Work Experience
iOS Developer
El-Dokan• February 2022 - Present
iOS Developer
Elmnassa Inovation and Development LLC• December 2020 - January 2022
Co-Founder
Conative-Labs• September 2015 - January 2020
An IOT startup specialized in monitoring & alarming systems for water quality management. o Responsibilities: • Establish Technical support strategy for the company. • Lead the customer support team to achieve the target and follow up. • Make training plan for the new employee in the department. • Perform training for new employees in the team on the company devices. • Organise and make Customer visits. • Build good relationships with clients. • Follow-up with customers after each visit. • Maintain customer satisfaction by support and after selling services. • Reporting to CEO. o Achievements: • Handling maintenance and technical support for more than 100 customer in 12 country around the world with customer satisfaction rate of 98.9%
Education
Helwan University
Electrical Engineering, BS• September 2008 - July 2013
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